Discover the CGS of the Aloha campsite

To be eligible for provide services, we ask you to read carefully the terms and conditions below. By booking you agree fully to our terms and conditions, our rules of procedure and our internal regulations.

BOOKING CONDITIONS

• The reservation becomes effective solely with the agreement of the Village, upon receipt of the deposit and either upon receipt of the booking contract duly completed and signed, or upon your agreeing to the general conditions of sale when booking online.

• Yelloh! Village Aloha is not bound by bookings unless Yelloh! Village Aloha has accepted them. Yelloh! Village Aloha is free to accept or to refuse bookings, depending on availability, and, in general, depending on any circumstance that is likely to be prejudicial to the execution of the booking made.

Yelloh! Village Aloha offers family holidays, in the traditional sense, and the accommodation has been specially designed to this effect. Yelloh! Village Aloha reserves the right to refuse any booking that might contravene or attempt to pervert this principle.

• Booking of camping pitches or rented accommodation is made strictly on a personal basis. You may not under any circumstances sublet or transfer your reservation without the prior consent of the Village.

• Minors must be accompanied by their parents or legal guardians.

CAMPING PITCHES :

• The basic package includes the pitch for the tent, caravan or campervan for 1 or 2 people, 1 car, electricity (10 Amp.) and access to the sanitary blocks and to all the facilities.

• The reservation of a pitch is for a minimum of 3 or 7 nights (cf prices 2021). Maximum 6 persons are allowed per pitch.

ACCOMMODATION :

• The rental accommodation includes equipment. The basic package is from 2 to 10 places, depending on the type of accommodation chosen. We are unable to accept more guest per accommodation than the maximum number for which it was designed .

• Our prices include electricity, water, gas, entrance to the pool and all our facilities.

• Animals are not accepted in our Accommodation **** and PREMIUM, INSOLITE.

• Sheets are not provided (except in the accommodation **** and PREMIUM, INSOLITE or when you have reserved them)

BOOKING FEES : Yelloh! Village Aloha offer booking fee for rental accommodation and pitches.

GROUP BOOKINGS

• All bookings made for more than 4 accommodation units by one person or made by different people who know each other and who are travelling together for the same reasons and for the same holiday dates at the same Yelloh! Village Aloha, are deemed to be group bookings.

• Accommodation appearing on the commercial Yelloh! Village and personal website www.alohacamping.com is intended exclusively for individual bookings.

• For all group booking requests, you must contact Yelloh! Village Aloha by telephone, email or via the Contact Us section. The Yelloh! Village Aloha campsite contacted reserves the right to examine booking requests before accepting or declining them.

PRICES AND TOURIST TAX

• Prices shown are effective for the 2021 season. They correspond to one night and are quoted in euros, including VAT.

• The tourist tax varies according to the local council.Tourist tax extra 0,66€/day/pers. +18 yrs old. (base 2020)

CONDITIONS OF PAYMENT

• For bookings made over 30 days before the arrival date, an advance of 15% of the total price must be paid to the Village at the time of the booking. The balance must be paid to the Village, at the latest, 30 days before arrival.If the balance is not received from customers at least 30 days before the start of their holiday, the village reserves the right to cancel the booking and to readvertise the accommodation for rental.

• For bookings made less than 30 days before the arrival date, the whole amount must be payed to the Village at the time of booking (15% deposit + balance of stay)..

NO RIGHT TO WITHDRAW

In line with article L.221-28 of France’s consumer code, Yelloh! Village Aloha would like to inform its customers that the sale of accommodation services provided on a specific date or according to a specific timeframe is not subject to the provisions pertaining to the 14-day cooling off period.

CANCELLATION AND ALTERATIONS

1.Changing your booking

Customers may request that their stays are altered within the same campsite (dates, accommodation type) by writing to the campsite (by post or email), subject to availability and options. Postponements to the next season will not be permitted. If no changes are made, customers must arrive for their stay in accordance with the original booking conditions, or cancel their stay in line with the conditions of their cancellation insurance.

• Requests to extend stays will be put into effect subject to availability and to applicable prices.

• Requests to reduce stays are viewed as partial cancellations and will be subject to stipulations regarding cancelling and curtailing stays.

• Alterations to your booking may be made (with change fees), subject to availability in the same Yelloh! Village Aloha

• In the absence of any notification from you, regarding a change of arrival date, the accommodation may be made available for sale again 24 hours after the arrival date specified on the contract, and you will consequently forfeit your booking.

2. Unused facilities

In the event of stays which are interrupted or cut short for one of the following reasons:

• Border closures

• Administrative closure of the campsite

• Customer placed in quarantine on arrival or when he/she returns to home country

• Travel restricted to a number of kilometres meaning he/she cannot come to the campsite

A credit voucher for an amount corresponding to unused nights, valid for two years, will be issued by the campsite. If the customer rejects this credit voucher, he/she will receive a refund, on request, of the corresponding amount, minus the cost of the cancellation insurance if such a subscription has been taken out.

Apart from the reasons stated above, all interrupted or shortened stays (late arrival, early departure) due to the customer will not be subject to refunds or credit vouchers.

3. Cancellation by Yelloh! Village Aloha. In the event of cancellation by Yelloh! Village Aloha, except in case of major force, the stay will be completely reimbursed. This cancellation shall nevertheless not incur the payment of damages and interest.

4. Cancellation due to camper

a. If campers cancel their bookings without taking out cancellation insurance

For one of the following reasons and only up to his/her arrival date:

• Border closures

• Administrative closure of the campsite

• Customer placed in quarantine on arrival or when he/she returns to home country

• Travel restricted to a number of kilometres meaning he/she cannot come to the campsite

A credit voucher for an amount corresponding to the total of amounts already paid, valid for two years, will be issued by the campsite. If the customer rejects this credit voucher, he/she will receive a refund, on request, of the corresponding amount.

For all other reasons :

• Example 1 – Cancellation up to 15 (fifteen) days before start of stay: the deposit of 15% of the price of the stay will be kept by the campsite by way of cancellation costs. Amounts paid, minus the deposit, will be refunded. If the payment has been made in

part or in totality using a credit voucher of a value greater than that of the deposit: the deposit of 15% of the amount of the stay will be kept by the campsite by way of cancellation costs. A new non-refundable credit voucher valid for 2 years useable at the campsite at which the stay was cancelled will be issued for the amount of the initial credit voucher after deduction of the 15% deposit. The remaining amounts paid other than by credit voucher will be refunded.

• Example 2 – Cancellation less than 15 (fifteen) days before your arrival: the deposit of 15% of the price of the stay will be kept by the campsite by way of cancellation costs. A credit voucher for the amounts paid, minus the deposit, will be issued by the campsite. This voucher is non-refundable, non-transferable, useable only at the campsite at which the stay was cancelled and is valid for two years.

In the event of the stay being cancelled, the amount paid in holiday vouchers may not be subject to any refund, in accordance with Article L.112-14 I. of the French Monetary and Financial Code. In this event, a non-refundable credit voucher valid for 2 years, useable at the campsite where the stay was cancelled, will be issued for the amount of the sums paid in holiday vouchers, after deduction of any deposit that may have been paid, in line with the conditions indicated above.

b. If campers cancel their bookings having taken out cancellation insurance. Amounts paid are covered by the guarantee in line with the terms & conditions of cancellation. If the reason is not covered by the cancellation insurance or if the case is rejected by it, the general conditions of sale of paragraph 4 a. apply and the cost of cancellation insurance will be deducted from the amounts paid in the event of cancellation.

DURING YOUR STAY CAMPING PITCHES :

• Arrival: In the afternoon as from 2 p.m. Departure: before noon. You will be required to pay a deposit of 50€ by CB.

• Every change during your stay, not mentioned in the contract (persons, tent, extra car …) has to be payed on site.

• During your stay, It is up to campers to ensure they have insurance cover: campers are responsible for looking after their personal belongings (bicycles etc.). The village shall in no event be held liable in case of an incident involving campers’ civil liability.

All visitors must comply with the provisions of the internal regulations. Each named tenant is responsible for disturbances and nuisance caused by persons staying with or visiting them.

DURING YOUR STAY ACCOMMODATIONS :

1. Arrival : You will get the key of your accommodation in the afternoon between 5 p.m. and 8 p.m. You will be required to pay a deposit of 200€ by CB.

2. During your stay, It is up to campers to ensure they have insurance cover: campers are responsible for looking after their personal belongings (bicycles etc.). The village shall in no event be held liable in case of an incident involving campers’ civil liability.

All visitors must comply with the provisions of the internal regulations. Each named tenant is responsible for disturbances and nuisance caused by persons staying with or visiting them.

Any change of accommodation during the stay, initiate by the client, will be charge of 85€ (cleaning fee).

3. Departure : You have to leave the accommodation between 7 a.m. and 10 a.m., make an appointment at the reception 2 days before departure.

The accommodation shall be left perfectly clean, so that the inventory may be checked. Any breakage or damage will be charged, along with any repairs to the premises, if that should prove necessary. At the end of your stay, the deposit shall be refunded to you after deduction of compensation retained, on production of supporting invoices against possible damage as certained during the departure inventory.

The retention of the deposit does not preclude additional compensation in the event of the expenses being greater than the amount of the deposit.

• The end cleaning must be done by the tenant. If management deems it necessary, we will ask for a cleaning fee of 85 €.

• For any delayed departure, you may be charged for an additional day at the price applicable for that night.

PS: If you plan to leave the accommodation outside the openings hours of the reception, we recommend you to pay the deposit by credit card; we will send it back to you after checking the state of the accommodation. You will have to pay the cleaning automatically ( 85€).

• The accommodation plot provides one parking spot for one vehicle only. Any extra vehicle must be parked outside the campsite.

• We are unable to accept more guest per accommodation than the maximum number for which it was designed .

PETS

Pets are permitted in Yelloh! Village Aloha campsites, with payment required when the booking is made.

When admitted, they must be kept on a lead at all times. They are prohibited from swimming-pool areas, in food shops, and in the buildings. Dogs’ and cats’ vaccination certificates must be up to date. Dogs of 1st and 2nd category are forbidden.

IMAGE REPRODUCTION RIGHTS

You give permission to Yelloh! Village Aloha, as well as to any person chosen by Yelloh! Village Aloha, to take photographs of you, to record you or to film you during your stay with Yelloh! Village Aloha and to use the resulting images, sounds, videos and recordings using any media (especially on Yelloh! Village websites and web pages, including Facebook, on Yelloh! Village Aloha information and promotion media and on travel and tourism guides). This permission applies for you as well as for people staying with you. The sole purpose of this is to promote and to provide information about Yelloh! Village establishments and the Yelloh! Village Aloha network, and may in no event damage your reputation. This permission is provided free of charge for all countries and for a period of 5 years.

LAWSUITS & MEDIATION

In case of dispute, jurisdiction is delegated to Béziers court. Any potential complaint concerning non compliance of facilities with regard to contractual obligations must be notified in writing (recorded delivery) or email to ALOHA or Yelloh! Village, within 30 days, after the end of the stay.

In the event of a dispute with one of the establishments in our group, you may contact us in the following way:

– Send a registered letter with acknowledgement of receipt to the manager of the village concerned

– Send a copy of this letter to customer services at customerservice@yellohvillage.com or by post to

YELLOH! VILLAGE – BP 68 – 7 chemin du môle – 30220 AIGUES MORTES – FRANCE

If you are not satisfied with the response you receive, you may refer to the CM2C mediation centre after a period of one month following the time you sent these letters/emails. Please make your submission online at www.cm2c.net or by post to: CM2C – 14 rue Saint Jean 75017 PARIS.

INTERNAL REGULATION

Warning : A Aloha bracelet will be allocated per person on arrival, for access to the campsite and activities, and for your own security (deposit required). It must be worn visibly and at all time throughout your stay; and must be returned on your departure day to recover your deposit.

Photographs: During the season, photo stories are realised for the communication of the campsite. Every person staying on the campsite accepts the use of his image.

Visitors: Every visitor has to announce himself at the reception, and pay an entrance fee.

Pools : Swimming shorts and boardshort are forbidden. Partial or total nudity are not allowed inside our pools waterpark.

YELLOH! VILLAGE ALOHA’S RESPONSIBILITY

The client acknowledges that Yelloh! Village Aloha may not be held responsible for any false information supplied by its partners or by any third party that might be specified in the Yelloh! Village Aloha brochure or on Yelloh! Village website and personal website www.alohacamping.com, concerning the residential premises, and particularly its photographs, descriptions, activities, leisure activities, services and dates of operation. All photographs and text used in the brochure or on the Yelloh! Village Aloha website are non-contractual. They are for information purposes only. Certain activities and facilities offered by the Yelloh! Village Aloha and specified in the brochure description may be cancelled, particularly when due to adverse weather conditions or major force, as defined by French law.

DATA PROCESSING AND LIBERTIES

The information that you provide us at the time of your booking will not be transmitted to any third party. Yelloh! Village Aloha shall treat this information as confidential. It shall be used solely by the Yelloh! Village internal services, for processing your booking and to reinforce and personalize communication and the services offered to Yelloh! Village clients, concerning your centres of interest. In accordance with the data protection law of 6 January 1978, you have the right to access, rectify and challenge personal data concerning you. To this purpose, you simply need to write to us at the following address, indicating your surname, first name, and address:

ALOHA CAMPING 34410 Sérignan-plage – FRANCE – Tél : 00 33 (0)4 67 39 71 30 E-mail : info@alohacamping.com Internet : www.alohacamping.com

Yelloh! Village BP 68 F – 30220 Aigues-Mortes N° SIRET : 432 366 839 00038

Registered with the register of tour and holiday operators under the following number : IM030110015